Rich B.

Rich B. is a seasoned professional in solution engineering, currently serving as the Director of Solutions Engineering for Salesforce Service Cloud. Rich has extensive experience in training and development, having held positions such as Training & Development Manager at SunGard Vivista and Operational Training Team Leader at Orange. Previously, Rich worked as a Senior Solutions Consultant at eGain Corporation after the acquisition of Exony. Rich's early career included roles in customer service and technical support, providing a strong foundation for a career focused on optimizing client experiences and training solutions.