Richard Gilbert

Richard Gilbert is a Senior Business Manager and current Retail Product Senior Manager at Salesforce, with a rich history in managing information technologies across various retail environments. Previously, Richard held leadership roles at Duane Reade, where they directed store systems and spearheaded significant technology initiatives including the launch of the first customer loyalty program in chain pharmacy. Richard also served as Director of MIS at RockBottom Stores, overseeing a development team and implementing new systems that enhanced operational efficiencies. With over 30 years of experience in the field, Richard has established a reputation as a multi-skilled leader and consensus builder. Prior to their current role, Richard operated a retail consulting company, providing expertise in technology and systems integration.