Rob Pugh is the Director of Customer Success at Salesforce, where they contribute to building the Social practice and lead the Technical Services practice. Previously, they served in various roles within Salesforce and its subsidiaries, including Senior Principal Customer Success Manager and Business Development Manager at Radian6. Rob holds seven Salesforce certifications and advanced degrees, including an MBA in Innovation & Technology Management and an MSc and BSc in Chemistry. Their experience spans numerous positions in strategy consulting, product management, and social media analysis.
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