Sandy L. is a Lead Editor and Technical Writer at Heroku, part of Salesforce, where they drive content strategy and mentor new hires. They previously served as a Principal Customer Solutions Architect at Heroku, providing guidance to enterprise customers on architectural solutions. Sandy has extensive experience in technical writing and training, having held roles such as Senior Training Specialist at FreshBooks and Technical Account Manager at Salesforce. Their career also spans teaching in educational settings and freelance design, showcasing a diverse skill set that blends creativity, technical knowledge, and customer service expertise.
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