Serge Hauser is an experienced communications and customer experience strategist with a diverse professional background. Hauser held key positions such as Directeur de la Communication at ING Direct, where responsibilities included brand management and advertising strategy, and Directeur associé at Megalo&Company, providing strategic consulting for prominent clients. As the founder of CX Insight, Hauser focused on enhancing customer experience through "Customer Centricity" methodologies. Currently serving as Senior Principal Customer Success Manager at Salesforce, Hauser assists strategic clients in transforming their marketing initiatives globally. Educational qualifications include a degree in Culture & Communication from Université de Lorraine and a certification as a Professional Coach from MF COACH.
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