Shaibal Mitra is a Customer Success Leader at Salesforce, where they act as a trusted advisor to a portfolio of customers, ensuring their success and aligning Salesforce's innovations with clients' business goals. Previously, Shaibal held various consulting roles at Infosys and Accenture, specializing in CRM transformations and strategy for Fortune 100 clients. They have a Bachelor's degree in Computer Science from Fergusson College and an MBA in Marketing and Finance from Symbiosis International University. With over 12 years of global experience, Shaibal has contributed significantly to optimizing digital CRM solutions across industries.
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