Shivam Gupta is an experienced System Engineer and currently serves as a Technical Engineer in the Industries Cloud at Salesforce since December 2023. Previously, Shivam worked at Tata Consultancy Services from March 2021 to November 2023, focusing on configuration tools, including profiles, roles, users, permission sets, custom objects, fields, and validation rules. Shivam's education includes extensive training through Trailhead by Salesforce from 2016 to 2020. In the current role, Shivam provides technical support for various Salesforce products, emphasizing customer-related solutions and case management.
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