Sonal Negi

Sonal Negi currently serves as the Vice President of Customer Success at Salesforce, leading the Performance and Analytics team for the Salesforce Support organization since April 2021. Prior experience includes over 12 years at Dell Technologies, where roles included Director of Product Management and Strategy, Director of Global BI and Programs, and Services Pricing & Analytics Leader, overseeing product strategies, data-driven initiatives, and reporting infrastructure that significantly enhanced customer satisfaction and sales performance. Early career experiences at Genpact and GE Money involved leading analytics teams and managing personal loan operations. Sonal Negi holds an MBA in Marketing and Advertising from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor of Science in Computer Science from St. Xavier's College.