Stephane Bourgault is an experienced leader in customer success and management, currently serving as the Director of Customer Success and TMTS Portfolio Lead at Salesforce since October 2013. In this role, management of a team of Success Managers focuses on supporting major accounts in the Telco, Media, Technology, and Services sectors. Previous positions at Salesforce include Success Director for France and Customer Success Director for South EMEA, where emphasis was placed on driving customer retention and ROI in key markets. Prior to Salesforce, Stephane held various leadership roles at Air France - KLM Cargo, including Director of Customer Service Europe, where responsibility encompassed managing customer service teams across Europe. Stephane's career began in 1991, with a foundation in export management and a degree in International Commerce.
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