Tom Gardner

Tom Gardner is a seasoned Customer Success Executive currently serving as Vice President and Chief Success Officer in the Customers Success Group at Salesforce, where they have played a crucial role in growing operating unit revenue from $40M to $1.6B and significantly reducing customer attrition rates. Prior to this, Tom held various leadership roles at Pegasystems, SAP, InfoReliance, Deloitte, PwC, and IBM, where they specialized in customer retention, business development, and project management across multiple sectors, including government and public services. Tom is pursuing an MBA in Information Technology, alongside a BA in Economics and a BS in Computer Science, all from the University of Maryland.