Tracie Cox is a Senior Specialist Solution Engineer at Salesforce, where they are part of the Service Cloud team, assisting customers in the digital transformation of their contact centers. Previously, from 1996 to 2020, Tracie managed the Insights and Improvements Department at Eurostar, leading a team responsible for enhancing customer contact quality across various channels and developing innovative solutions using Salesforce CRM. In 2021, they completed a traineeship in Salesforce administration and consultancy with Supermums.
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