Vance Gleton has extensive experience in customer support and technical account management, having held key positions at renowned companies in the technology sector. Vance served as a Sr. Customer Support Representative at Verizon Wireless, followed by roles at Apple, including Training Specialist, iOS and CPU AHA Advisor, and Supervisor, where expertise in technical support and customer relations was demonstrated. Subsequent roles included Technical Support at RBC Bank, Application Support Engineer at VMware, and Enterprise Customer Success Manager at Confluent, where a strong focus on customer satisfaction and business growth was maintained. Currently, Vance is a Customer Success Manager at Salesforce, responsible for managing high-value customer relationships. Vance holds a Bachelor of Science in Information Technology from Strayer University and an Executive MBA from the Jack Welch Management Institute, reflecting a solid educational foundation to complement a diverse professional background in customer success and technical support.
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