🏻 Will Ngo

Will Ngo is currently a Lead Member of Technical Staff at Salesforce, where they have contributed significantly to the integration of AI within the Service Cloud platform. They previously held various engineering positions at companies such as Metromile and Salesforce/Desk.com, focusing on enhancing user experience and developing internal applications. Will's early career included roles as a Programmer Analyst at UC Merced, where they improved financial aid systems and supported technology initiatives. They earned a Bachelor of Science degree in Cognitive Science from the University of California, Merced, in 2009.