Will Ritchie is a strategic Customer Success Director with a focus on the EMEA region, currently serving as Area Lead at Salesforce for MuleSoft. They run a coaching practice, CS Growth Coaching, aimed at supporting Customer Success professionals in career development and leadership skills. Previously, Will was a Senior Principal Customer Success Manager at MuleSoft and has held various roles at Qubit. Will earned a Bachelor of Science in Psychology from Bath and achieved 41 points in the International Baccalaureate at Sevenoaks School.
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