William Steburg is a Senior Manager of Technology Communications & Readiness at Salesforce. They previously worked at Yahoo from 2010 to 2013 in various roles, including Quality Analyst and Executive Escalations for Yahoo Search Marketing, where they ensured quality in customer interactions and handled escalated cases. They also served as a Workforce Management/Intraday Analyst, optimizing scheduling and monitoring service levels for over 200 agents across five international call centers. Prior to their current role, they were a Product Support Analyst at Ellie Mae from 2015 to 2016, providing support for the integration of the Encompass product with various vendors. William earned a degree in Computer Programming from Metropolitan Community College, completing the program in 2016.
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