Tiago E. is a seasoned professional in customer success and consulting, currently serving as a ProServ Consultant at Salesloft since March 2024, following tenure as a Professional Services Consultant at Drift, where responsibilities included enhancing B2B client experiences through chatbot and SEO integrations. Prior to that, Tiago held various roles including B2B Senior Customer Support at Particle, where notable achievements included increasing customer satisfaction and improving operational efficiency, and B2B Senior Customer Success Specialist at DocPlanner, focused on retention and onboarding. Experience also spans roles in sales and market research with a strong emphasis on customer service and continuous improvement. Educational background includes completion at Colegio de Bachilleres.
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