Berna Bermudez has a diverse background in customer support and technical assistance, currently serving as a Technical Support Representative at iQor since September 2019, where responsibilities include troubleshooting technical issues. Prior to this role, Bermudez worked as a Financial Advisor at Concentrix, assisting customers with inquiries, and held positions as a Technical Service Representative at TTEC and a Customer Care Service Representative at GLOBAL INTEGRATED CONTACT FACILITY, managing customer inquiries and complaints. Additionally, from November 2013 to February 2015, Bermudez was involved in Executive Operations at TELEPERFORMANCE INC, handling operations for a major telecommunications company in the Philippines. Bermudez also has experience in education, having taught English as a Second Language at BMTLC-English Camp Asia and Talkpaiu Company, focusing on reading, writing, and conversation skills, as well as preparing tailored lesson plans.
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