Pam Wright is an accomplished Process Champion currently deploying a process excellence program at Sallie Mae since March 2023. Previously, Pam served as a Customer Protection - Process Excellence Champion at Capital One, where responsibilities included leading strategy for control center excellence, customer experience practices, and enterprise-wide process initiatives. With extensive experience in Lean and Six Sigma methodologies, Pam held various roles at Capital One, including Process Lead for large-scale digital transformations and coaching roles for process management. Pam's career also includes leadership positions at Accenture, Circuit City, and CSX, emphasizing data stewardship, operations planning, and economic analysis. Pam holds a Master of Science in Mathematics from the University of North Florida and a Bachelor of Science in Mathematics from Elizabeth City State University.
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