Dana Ahern

Dana Ahern is a seasoned professional in customer success management with a robust background in driving value for large strategic accounts across various technology and marketing sectors. Currently serving as Principal Customer Success Manager at Salsify, Dana oversees the management and retention of $5 million in annual recurring revenue (ARR) by partnering with customers to develop success plans. Previous experience includes roles at Phenom, Botify, and Sprinklr, where Dana managed enterprise-level accounts, led platform adoption strategies, and optimized client engagement, contributing to significant ARR growth. Dana's expertise is further highlighted by a background in digital content strategy and marketing, gained through positions at Plymouth Rock Assurance and various internships, complemented by a Bachelor's Degree in Public Relations, Advertising, and Applied Communication from Saint Elizabeth University.