Thomas Deeks is a skilled professional specializing in workforce management and scheduling, with extensive experience in various roles related to call center operations and data coordination. Currently serving as the Workforce Management & Scheduling Lead at The Salvation Army since November 2022, Thomas previously held multiple positions at the Workplace Safety and Insurance Board (WSIB), including Manager of Customer Experience and Senior Workforce Management Analyst, from January 2019 to November 2022. Previous experience includes key roles at Cogeco Connexion, where significant contributions were made to call center efficiency, forecasting, and reporting. Thomas has a proven track record in vendor management, project support, and technical support, along with early career experience as an MRO Analyst at Hamilton Steel. Educational credentials include studies at Mohawk College.
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