Michelle M.

Michelle M. is a Customer Success Manager and Education Consultant at SAM Labs since July 2024, with a background in customer success and business development from DataGrail. At DataGrail, Michelle supported a Senior Customer Success Manager by managing a portfolio of over 50 enterprise clients, contributing to a 20% increase in customer satisfaction. Previously, as a Business Development Representative, lead generation efforts resulted in a 25% increase in sales conversions. In a prior role as Recruitment Manager for Dr. Lila Batiari, DVM, Michelle negotiated improved compensation rates for relief veterinarians. Michelle's earlier experience as a Science Teacher at OFarrell Charter School involved using equitable grading practices and culturally relevant teaching strategies. Additionally, experience at Mission Bay Aquatic Center included facilitating special events and serving as a camp counselor. Michelle holds a Bachelor of Science in Foods and Nutrition and a Teaching Credential from San Diego State University.