Akello Doreen

Akello Doreen is a skilled Quality Analyst Supervisor at Sama, with extensive experience in quality assurance and performance management since July 2018. Key responsibilities include developing QA internal auditing tools, conducting audits, analyzing QA reports, and maintaining effective relationships with project managers. Previous roles at Sama include Quality Analyst L3 and L2, where Akello excelled in analyzing associates' work output and providing feedback for improvement. Prior experience at SINFA Uganda as a Quality Analyst L1 and Agent involved content moderation and image annotations projects. Akello began the professional journey as a Student Intern at Kitgum District Local Government, focusing on IT support and maintenance. Akello holds a Bachelor’s Degree in Information and Communications Technology from Gulu University.