Harriet N. is an accomplished Training Specialist with extensive experience in the learning and development sector, currently serving at Sama since August 2020. Harriet has held titles such as Senior Trainer for Artificial Intelligence Projects and Projects & AI Data Trainer, focusing on facilitating training programs and enhancing new hire onboarding processes. Previous roles at Safaricom PLC included Team Lead Trainer, where responsibilities encompassed curriculum delivery for various trainees, team management, and performance monitoring. Harriet's career began as a Junior Trainer in Customer Service at Safaricom, progressively advancing through roles that involved workforce performance analysis and customer experience. An educational background includes a Diploma in Business Administration from St. Paul's University and various certifications in entrepreneurial and counseling studies.
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