Lucy Anam is a seasoned professional with nine years of experience in customer service management within the telecommunications and mobile money sectors. Since 2021, they have served as the Team Lead for Global Service Delivery at Sama, where they oversee a team of contact center staff and drive performance to meet client KPIs. Previously, Lucy held the role of Customer Experience Executive at Techno Brain Group from 2014 to 2021, providing leadership to a team of 25 associates. They hold a Bachelor's degree in Purchase and Supplies Management from Jomo Kenyatta University of Agriculture and Technology and a Diploma in Procurement from The Kenya Institute of Management. Lucy is known for their strong interpersonal skills and ability to foster high-quality service delivery.
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