Peter Mwendwa is an experienced professional currently serving as a Team Lead at Sama since January 2016, where responsibilities include supervising a team of agents, monitoring performance metrics, and ensuring high-quality service delivery. Previously, Peter held the position of Senior Quality Assurance Analyst at Sama, responsible for maintaining quality standards and supporting the QA team with quality reviews. Prior to this, Peter worked at Colour Packaging Ltd from August 2012 to November 2015 as a Supply Chain Coordinator/Stores Assistant, engaging in production planning, maintaining customer relations, managing customer designs and specifications, and identifying training needs for production staff.
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