Samuel Omache

Samuel Omache is an experienced professional in quality assurance and customer experience, currently serving as a Quality Assurance Supervisor at Sama since June 2021, where responsibilities include supervising and mentoring QA Analysts and enhancing quality performance across accounts. With a background as a Contact Centre Optimization Consultant at Smart Global Solutions Kenya Limited, Samuel provides operational support and project management guidance for contact center initiatives. Previous roles include Call Centre Lead at Ponea Health, Contact Centers Manager at GOIP Limited, and Call Centre Customer Experience Quality and Training Assistant at Horizon Contact Centers, demonstrating a strong track record in customer interaction systems and team training. Samuel holds a Master of Science degree in ICT Integration in Education and Instructional Design from Jomo Kenyatta University and a Bachelor of Business and Management in Marketing from Egerton University.