Daren Wilson

Daren Wilson is an experienced IS Service Manager at Samaritans since April 2013, where responsibilities include establishing Service Desk functions, designing support models, and managing initiatives for 201 remote offices serving 20,000 users. Previous roles include Service Design & Introduction Manager at Capgemini, Service Transition Manager at O2 UK, and similar positions at BAA and Portsmouth City Council, focusing on service design, transition, and support processes. Daren has demonstrated expertise in developing IT service management procedures, managing service desk teams, and implementing ITIL-compliant service models throughout a diverse range of organizations, including Oasis Community Learning and the House of Commons. Daren's educational background includes attendance at West Kent College and Mascalls.