Karen Smith

Karen Smith is an accomplished professional with extensive experience in project and change management across various sectors. Currently serving as a Listener at Samaritans since October 2022, Karen has held roles such as Customer Service Consultant at Bravissimo and Programme Manager at Coventry City Council, where responsibilities included leading transformation projects. With a solid background in education and management roles at organizations like Oxford University Press and HM Land Registry, Karen has demonstrated expertise in implementing operational changes and managing complex projects. Karen is pursuing a Master of Arts in Literature at The Open University, building on a strong academic foundation that includes a PG Diploma from the University of Birmingham and a Bachelor of Arts from The Open University.