Thomas B. is an experienced customer success professional with a strong background in driving engagement and fostering relationships across various industries. Currently, as a Strategic Customer Success Manager at Samsara since October 2023, Thomas contributes to the delivery of IoT solutions for over 20,000 diverse customers. Previously, Thomas held roles at Firstup, where responsibilities included enhancing the digital employee experience as an Enterprise Customer Success Manager. Earlier experience includes leadership positions at GoSpotCheck, focusing on B2B SaaS solutions, and customer success roles at Faraday Inc. and Union Street Media. Thomas also has experience in public relations from a role at the Cherry Creek Arts Festival. Educational achievements include the CORe Credential of Readiness from Harvard Business School Online and a Bachelor of Arts from Middlebury College.
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