Andreas Beck is currently the Vice President of Service at Samsung Electronics in Germany, where they lead the organization's customer experience and environmental initiatives. With a strong focus on enhancing customer satisfaction, Andreas oversees diverse service channels and innovative solutions, including the award-winning Express Repair Bus and "BoxIn" contactless touchpoint. Previously, Andreas contributed to the service network and administration at Sony and held various managerial roles at Samsung, gradually advancing to senior leadership positions. They are passionate about planning and implementing strategies that deliver value to customers and partners across Europe.
This person is not in the org chart
This person is not in any teams
This person is not in any offices