Daniel Raycroft

Daniel Raycroft is an experienced leader in the field service and customer service industries, serving as the Director of Dacor Service at Samsung Electronics since April 2021. Previously, Daniel held the position of Director of In Home Service at Asurion, where significant improvements were made to the Diagnostic and Triage process, enhancing service interactions and supporting technician development. Daniel's career also includes roles as a Consumer Appliance Industry Specialist at Dispatch, VP of Business Development at PCMI Corporation, Senior Business Manager at N.E.W. Customer Service Companies, Inc., and Business Development at ServiceBench, Inc. Beginning with Montgomery Wards, Daniel accumulated a wealth of experience managing warranty claims and call center operations. Daniel holds a BA in Physics and German from Wabash College and an MBA in International Business and Marketing from the University of Notre Dame.