Ramy Ebied has extensive experience in technical support and quality assurance within the telecommunications industry. Starting as a Technical Support Engineer at Vodafone Egypt from September 2011 to June 2013, Ramy delivered service support to end-users and resolved customer issues. Following this, Ramy worked as a 2nd/3rd Line Support Engineer at Tango Telecom Ltd. from October 2013 to June 2014, providing advanced support and acting as an escalation point for complex problems. Currently, since October 2014, Ramy serves as a Senior Quality Assurance Engineer at Samsung Electronics, where responsibilities include planning, executing, and reporting defects for all Samsung handsets in the MEA region, utilizing manual and automated testing with Python. Ramy holds a Bachelor's Degree in Telecommunication and Space Sciences from The Egyptian Russian University, complemented by participation in an international student exchange program at Izhevsk State Technical University.
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