Roee Naor is a Sr. Manager of Customer Experience with significant expertise in managing customer service operations and outsourced service strategies, particularly within the Mobile and Telecom sectors. They currently develop and implement customer experience strategies for Samsung across various customer-facing channels, including Contact Center and Digital Service. Previously, Roee held leadership roles at Bezeq Online and Pelephone, overseeing large call centers and technical support operations, and establishing efficient processes to enhance service quality. Roee earned an M.B.A. in Business Strategy from Ono Academic College and a BA in Management from The Open University of Israel.
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