Thomas Yuan is the current head of Strategic Partnerships at SaneBox. Thomas has been with the company for 7 years and 6 months, during which time they have held various positions, including Head of Partnerships, Operations and Business Development.
Under Thomas' leadership, the Strategic Partnerships function has flourished, helping to grow the B2C customer base by 25%. Thomas is known for their creativity in alliance-building, and has teamed up with multiple companies and thought leaders in both the productivity space and non-traditional areas such as mental health, sales, leadership, and various industry verticals.
Thomas has also been instrumental in launching the customer success function at SaneBox, which has led to a customer churn rate of less than 2%. Thomas is passionate about delivering excellent customer service and providing new product features and enhancements that solidify brand loyalty.
In addition to their work at SaneBox, Thomas has also headed a pilot B2B sales team. Thomas is an experienced negotiator and was able to secure a financial services partnership that brought in 100 customers in 60 days.
Thomas Yuan studied economics at UC San Diego from 2004 to 2008. Prior to that, they attended Arcadia High School from 2000 to 2004, where they were a member of the men's volleyball team.
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