Bassem H. is an innovative global head of customer experience with a Master’s in Information Management Systems. With over 20 years of experience across various industries including healthcare and pharmaceuticals, Bassem has a proven track record of leading teams and driving business growth. Currently, as the Head of Customer Experience at Sanofi, Bassem utilizes skills in operational strategy and AI technology integration to enhance customer satisfaction. Previously, they served as the Director at Novartis and held leadership positions at companies such as Abbott, Orora Packaging Solutions, and Johnson & Johnson, where they successfully implemented innovative solutions to improve customer experience.
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