John Hokanson currently serves as the Global CRM Change Management and Training Lead at Sanofi, overseeing change management and training initiatives for CRM ecosystem platforms across 57 countries. With a history of enhancing process efficiency through collaboration and innovation, John has developed educational training programs for stakeholders and established performance metrics for continuous improvement. Previously, John received the 2023 Business Operations and Support Excellence Award while managing over 500 annual requirements as a Customer Relationship Management Business Analyst for Veeva/Salesforce. As the owner of CRM Consultants, John specializes in maximizing Salesforce capabilities for organizations. John's extensive experience also includes roles in Salesforce administration, system implementation, and sales management, complemented by a Bachelor's degree in Communications/Marketing from the University of Dayton.
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