Sergey Serkin is the Head of Business Excellence at Sanofi, where they manage SFE/CRM, Market Research, BI, and Analytics teams. Previously, they held leadership roles at Sandoz, Valenta Pharmaceuticals, and Teva Pharmaceuticals, focusing on CRM systems, SFE functions, and data analysis strategies. Sergey earned a diploma in Applied Mathematic and Informatics from Moscow State Industrial University and a Master's degree in Electronic Business from a high school in Fulda, Germany. They are skilled in CRM/ETMS systems administration and have led numerous projects aimed at optimizing FF allocation and improving reporting frameworks.
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