Stefania P.

Stefania P. is an accomplished Customer Engagement Lead with extensive experience in managing customer relationships and enhancing service delivery. They previously held roles at TLC Italia S.p.A. and Sanofi Pasteur MSD, where they oversaw back-office operations and managed customer care functions. At Sanofi, Stefania has significantly contributed to digital transformation and created the Vaccines Customer Care department from the ground up. Currently, they develop innovative strategies to improve customer engagement while coordinating cross-functional initiatives to ensure high-quality customer experiences.