David W. is an experienced professional in operational resilience and customer service management, currently serving as Head of Operational Resilience at Santander UK since January 2009. In this role, David W. is responsible for the Incident & Crisis Management response, ensuring the bank's operational resilience against business disruptions. Previously, David W. held senior management positions in customer service delivery and retail technology operations, leading teams and initiatives that drove improvements in operational management and project delivery. Prior to joining Santander UK, David W. worked at Alliance & Leicester in various roles related to customer service and business improvement. David W. has a background in education from Wigan & Leigh College and Upholland High School.
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