Derek M. serves as the Head of Operational Risk & Control at Cater Allen Private Bank since October 2021, managing Non-Financial Risk & Control elements within the bank, which is part of the Santander UK group. With a career at Santander UK commencing in September 1997, Derek has held various managerial roles including Senior Manager for Operational Risk and Chief Resilience & Control, and has been responsible for business continuity, operational oversight, and risk governance across multiple banking segments. Derek's extensive experience encompasses change management, service improvement, team performance management, and customer satisfaction enhancement across various business banking functions. Educational qualifications include an HND in Business Administration and Management from Glasgow Clyde College, and several certifications relating to business continuity and financial advising.
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