Gemma Steele

Gemma Steele has over two decades of experience in the banking sector, currently serving as the Branch Manager at Santander UK, where management of a team of 10 in a high street branch focuses on delivering exceptional customer service. Previously, Gemma held the position of Branch Director at NatWest, creating motivational coaching sessions and managing multiple branches to build strong customer relationships. Starting the banking career as a Senior Customer Service Advisor at Abbey National, Gemma quickly advanced to various management roles, including Assistant Manager and Branch Manager at NatWest. Educational credentials include A Levels and studies at Leeds Beckett University.