Eric Ness

Eric Ness is a seasoned professional specializing in transformation, strategy, customer experience, and business operations. They currently serve as the Director of Tech & Ops Strategy & Governance at Santander US and are pursuing a B.S. in Mechanical Engineering at Case Western Reserve University. Eric has previously held roles such as Operations Manager at O'Brien Brass Company, Senior Consultant at Deloitte, and Manager of Strategy & Operations at Samsung Electronics America. They earned an MBA with a focus on Entrepreneurship, Finance, Marketing, and Strategy from the Tepper School of Business at Carnegie Mellon University. Additionally, Eric contributed to the Customer Experience Program at Seton Hall University as an Advisory Board member.