Alwin Antony is an experienced IT professional currently serving as a System Engineer in IT operations at Sapiens since August 2022, with expertise in service desk tools such as ServiceNow, Intune, Azure, Active Directory, and O365 administration. Previously, Alwin worked at Capgemini from December 2017 to August 2022 as a Service Desk Team Lead, achieving over 90% SLA/OLA adherence and high CSAT scores while promoting a culture of innovation. In the role of Senior System Analyst, responsibilities included troubleshooting email configurations and providing timely resolutions to users. Earlier experience includes working as an End User Support Specialist at Microland Limited, delivering technical support in a 24/7 environment. Alwin holds a Diploma in Computer Engineering from NTTF and completed education at Azhikode Higher Secondary School and the National Institute of Open Schooling.
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