John McCain has extensive experience in customer care and operational leadership across various sectors. Currently serving as Director of Customer Care & Customer Experience at Sarnova since June 2017, John specializes in strategic planning, customer satisfaction, and change management. Prior roles include Regional Director of Member and Provider Services at Molina Healthcare, where John led multi-site call center operations and improved performance metrics. Additionally, John held leadership positions at Intuit, St. Jude Children's Research Hospital, Unisys, and MCI, focusing on process improvement, operational excellence, and revenue growth. John holds a Doctorate in Chiropractic and a Six Sigma Green Belt certification from Villanova, complemented by degrees in Biology from Logan University and an Associate degree from Dekalb Community College.
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