Malene Adsersen

Malene Adsersen is an experienced professional in customer support and ticketing, having worked with several companies in the events and travel sectors. At Billetlugen A/S from August 2013 to February 2017, Malene served as a Supervisor, Customer Supporter, and Ticket Seller, providing support for multiple ticketing firms under Venuepoint A/S. In March 2015, Malene transitioned to NF Direct A/S as a Customer Service Coordinator. A temporary assignment with SAS - Scandinavian Airlines from December 2024 to May 2025 involved roles such as People & Culture Assistant, Customer Care Specialist, and Ticket Office Agent, focusing on employee background checks, baggage claims, and ticketing. Earlier experience includes positions at Change of Scandinavia as a Passenger Service Coordinator Trainee and Passenger Service Agent, as well as a Sales Consultant. Malene holds degrees from Niels Brock and CPH WEST, specializing in commercial examination and passenger service coordination.