Mason Smith is a seasoned professional in customer operations and technical support, currently serving as the Director of Customer Operations at Gogo since April 2025. Previously, Mason held multiple positions at Satcom Direct, including Field Service Engineer for the Southeast Region, Technical Support Specialist, and Product Support Manager. In the Technical Support Specialist role, responsibilities included providing support for IP, telephony, and datalink networks tailored to business aviation and Department of Defense clients, as well as troubleshooting various communication systems such as ACARS and satellite transmissions. Mason possesses a degree in Political Science with a focus on International Relations and Affairs from the University of Pennsylvania, obtained in 2014.
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