Satmetrix is the provider of cloud-based customer experience management (CEM) software for companies of all sizes. As co-developer of Net Promoter - the most widely accepted measure of customer loyalty and retention - Satmetrix has unrivaled real-world experience helping companies to successfully adopt Net Promoter programs and put the customer atthe center of their business.Through its powerful, end-to-end CEM software platform, NPX, and complementary consulting services Satmetrix deliver increased customer loyalty, reduced attrition, improved word-of-mouth, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in Redwood City, California, with offices around the world.

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Satmetrix

Satmetrix's headquarters in Redwood City, CA, United States

Latashia Frenklach

Alice Treanor

Manjeet Dhaliwal

Masanori Kimizuka

Santhosh George

Mariann Manhertz

Pallavi Menon

Asha Merin Thomas

Lakshman Reddy

Jaiby Chacko

Hisham Ubaid

Kavitha Rani

The Engineering Team at Satmetrix is responsible for developing, maintaining, and enhancing the company's cloud-based customer experience management (CEM) software platform, NPX. This team ensures the software is robust, scalable, and user-friendly, enabling businesses to effectively implement and manage Net Promoter programs. They focus on software development, quality assurance, automation, and providing technical support to optimize customer experience efforts.

Engineering Team

The Customer Relationship Management team at Satmetrix focuses on optimizing customer interactions to drive loyalty and retention. The team comprises roles such as Consultants who provide strategic guidance, Key Account Managers who maintain and grow critical client relationships, Business Analysts who analyze CRM data for insights, Senior Customer Success Managers who ensure client satisfaction and success, and Net Promoter Community Managers who facilitate engagement within the Net Promoter community. Together, they leverage the NPX platform to deliver tailored customer experience solutions that lower attrition and enhance customer advocacy.

Customer Relationship Management

Satmetrix

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Customer Relationship Management

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