Tim Lopez

Tim Lopez is an experienced professional with a strong background in community management and customer support. Currently serving as the Director of Community at Saviynt, Tim spearheaded the launch of the company's first Digital Self-Service Knowledge Portal and managed a successful Community Forums launch, achieving significant engagement growth and return on investment. Prior roles include Project Manager for the Customer Community at Okta, where Tim developed engagement strategies and metrics, and Director of Support Services and Social Research at the Technology Services Industry Association, where industry best practices were provided to member companies. Tim's extensive experience also includes pivotal roles at Verizon Connect and Symantec, including establishing a comprehensive Social Media Customer Support Program for Norton, highlighting a consistent track record of driving engagement and optimizing support services.