Douglas Jacobs

Douglas Jacobs has over 20 years of experience in the education technology industry. Douglas is currently working as a Senior Integration Analyst at Savvas Learning Company, where they collaborate with school districts to integrate their student information systems or LMS into various Savvas Platforms. Their responsibilities include API integrations, IMS Global OneRoster File management and analysis, SAML Trust establishment, and troubleshooting integration and Single Sign On issues.

Prior to their role at Savvas Learning Company, Douglas worked at Pearson for over two decades, holding various positions. This includes being a Solutions Architect, where they worked directly with customers to create customized integration solutions for Pearson k-12 titles. Douglas provided on-site pre-sales support, conducted hardware, software, and network analysis, and tackled escalated customer issues.

Douglas also worked as a System Engineer at Pearson, where they collaborated with school districts to integrate their student information systems into Pearson's Platform environments. Their tasks included data validation, relational database management, establishing SAML trusts for Single Sign On, troubleshooting data file issues, and resolving customer escalations.

In the earlier stages of their career at Pearson, Douglas served as a Sales Engineer, providing pre-sales technical support for various Pearson K-12 curriculum. Douglas assisted sales representatives in addressing technical queries, planning implementations, and troubleshooting high-level customer support escalations. Douglas also worked as a Technical Implementation Specialist, where they supported sales reps with technical questions and implementation planning for "Waterford" in diverse customer environments.

Furthermore, Douglas worked as a Senior Field Service Engineer, responsible for providing on-site technical support for "Waterford." This included hardware and software maintenance for Mac and PC computers, network and workstation troubleshooting, and handling escalated customer satisfaction issues. Douglas started their career as a Field Services Engineer, where their role involved providing field service support.

Throughout their career, Douglas has demonstrated a strong ability to collaborate with customers, provide technical support, and troubleshoot issues. Douglas has a solid understanding of education technology platforms and systems integration, making him a valuable asset in the field.

Douglas Jacobs attended UC Santa Barbara from 1994 to 1998, where they earned a Bachelor of Arts degree in Economics.