Michael Böhm is a seasoned Fachspezialist at SBB CFF FFS, where they have been responsible for customer information at train stations since 2013. They led various working groups focused on standardizing customer information in the Swiss public transport sector and contributed to the development of essential communication standards. Michael possesses a Berufsausbildung in Bahnbetriebsdisponent and has furthered their education with a NDS HF in Project Management and a CAS in Customer Experience Management. Currently, they provide technical support for the VDV-UMS working group on event information transmission.
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